Refund policy
Returns
Our policy lasts 14 days from the date of delivery. If 14 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
Our policy lasts 14 days from the date of delivery. If 14 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Please note: Customers are responsible for paying the return shipping fees to our fulfillment warehouse.
Damaged, Wrong, or Defective Items
If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately at [princedropship1@gmail.com] with:
If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately at [princedropship1@gmail.com] with:
- Your Order Number
- A clear photograph or video showing the damage or defect.
Once we verify the issue, we will happily send you a 100% Free Replacement or issue a full refund. You do not need to return the damaged item to us.
Lost Packages & Shipping Issues
If your package is lost in transit and the tracking status shows it has not been delivered after 30 business days, we will issue a full refund or send a replacement immediately. We are not responsible for incorrect shipping addresses provided by the customer.
If your package is lost in transit and the tracking status shows it has not been delivered after 30 business days, we will issue a full refund or send a replacement immediately. We are not responsible for incorrect shipping addresses provided by the customer.
Refunds Processing
Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment (Credit Card or PayPal) within 5-7 business days.
Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment (Credit Card or PayPal) within 5-7 business days.